Return & Refund Policy

Order cancellation

All orders can be cancelled until they are shipped.

If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.

A 12.5% service and processing fee applies on all cancellations.

Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

All within 15 days of receiving the product,

If the product is faulty or not in accordance with your order you should notify The Customer Support Team of your intent to return the product.

Otherwise you will waive any right to reject the product.

Refund Policy

Should you request a refund, the amount refunded will exclude the original cost of product handling & shipping incurred by the company.

A non-refundable dollar amount is $22

Your Refund

Your refund will be processed 24-48 hours after receipt of the returned item

Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)

You can return your product anytime within 30 days for an exchange or full refund (not including the product handling & shipping fee) subject to the following conditions.

  • Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)
  • Must be the original size as the kits was delivered – uncut and unused.
  • All kit inclusions must be returned.
  • Must not be marked, scratched or damaged.
  • Must be returned in the original packaging in original condition.
  • All returned items will be thoroughly inspected.